Center of Excellence

A Platform Upgrade:
Enhancing Services and Competing with Existing Platforms

OBJECTIVES

As the telecom industry is characterized by rapid evolution, with market standards and business needs constantly shifting, a well-established telecommunications company in the Saudi market found itself at a crucial juncture as it embarked on a journey to upgrade    its    existing    platforms;    recognizing    the importance of ensuring that this platform upgrade should be aligned seamlessly with these evolving requirements. From the scoping phase to project launch, the Saudi operator faced multiple challenges and complexities with the existing limitations that were not clearly defined.

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Solution

After thorough study, the Saudi operator chose SIGMA to carry on the upgrade mission effectively, which in respect adopted a multifaceted approach that encompassed several key initiatives. First, SIGMA established a Center of Excellence, assembling a dedicated team with profound expertise in MVNE platforms and vendor evaluation. The team then conducted a detailed scoping exercise that left no stone unturned. It meticulously assessed the current platform, identifying its limitations, gaps, and potential risks.

In line with their commitment to delivering a robust solution, SIGMA team developed a thorough solution architecture that not only addressed existing limitations, but also aligned with evolving market standards and specific business needs. It also provided invaluable support in requirements gathering, working closely with the client to ensure that every need and expectation was well- documented to create a strong foundation for the project.

As the upgrade progressed, SIGMA team remained deeply involved, offering implementation support that encompassed technical guidance, best practices, and prompt issue resolution. Their hands-on assistance was a critical factor in maintaining the project’s momentum.

To validate the solution’s functionality and performance, SIGMA collaborated closely with the client in designing and executing User Acceptance Testing (UAT) processes to ensure that the upgraded platform met all requirements and delivered a seamless user experience.

Finally, SIGMA took proactive measures to ensure project readiness and smooth launch, minimizing surprises and reducing time-to- market. Its dedication to excellence played a crucial role in successfully carrying out the platform upgrade mission, achieving the desired outcomes.

Benefits

1.     Efficient Scoping:

The scoping phase was completed with a comprehensive understanding of limitations, leading to better decision-making and risk mitigation.

 

2. Market Alignment:

The upgraded MVNE platform was in sync with market standards, ensuring long-term relevance and competitiveness.

 

3. Smooth Transition:

The project transitioned seamlessly from scoping to launch, minimizing delays and cost overruns.

 

4. Highly Satisfied Client:

The client achieved their upgrade objectives efficiently and effectively, resulting in a satisfied and successful partnership.

 

5. Long-Term Success:

SIGMA support goes beyond the project launch, aiming for long-term success and client satisfaction.

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Sector:
Telecommunications
Region:
KSA
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SIGMA

SIGMA is an IT Consultancy Provider & System Integrator focusing on the Telecom Sector. We deliver innovative integrated IT solutions & services to telecom mission-critical businesses across the Middle East, Europe, Africa and Asia.

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SIGMA

SIGMA is an IT Consultancy Provider & System Integrator focusing on the Telecom Sector. We deliver innovative integrated IT solutions & services to telecom mission-critical businesses across the Middle East, Africa and Asia.

SIGMA Offering
SIGMA Insights
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Unlock Next with SIGMA and get our latest news, insights and innovations. Join us in Democratizing Digital for a Connected Life.

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