Network Operations Center (NOC) Management – NOC (L1 Service): Proactive monitoring, maintenance, and management of telecom networks to ensure optimal performance and reliability.
Service Desk and Incident Management (L1 Service): Efficient handling of customer inquiries, technical support, and incident resolution to enhance customer satisfaction and minimize downtime.
End User Support (L2 Service): Offering comprehensive assistance and technical support directly to end users, from troubleshooting to issue resolution.
Infrastructure Managed Services (IMS) – (L2 Service): End-to-end management of telecom infrastructure and other network components, ensuring smooth operations, scalability, and availability of the in-scope infrastructure through preventive, proactive and timely support activities.
Application Managed Services (AMS) – (L2 Service): Perform corrective, preventive, and proactive measures towards production applications to ensure the managed applications are operating in adherence to the predefined SLAs.
Field Managed Support (FMS): Supporting the business departments users in their day-to-day activities through handling the incidents and requests for desktop/laptops hardware and software along with the workplace peripherals.
Performance and Capacity Management: Continuous monitoring and analysis of network performance and capacity to optimize resource utilization and enhance network efficiency.
Security and Compliance: Implementing robust security measures and ensuring compliance with industry regulations to safeguard data, networks, and customer privacy.