Digital BSS Suite

SIGMA comprehensive Digital BSS solution, DOT, is designed for telecommunications and service providers to manage and optimize their digital services and operations. It encompasses a wide range of functionalities, including billing, customer relationship management (CRM), order management, product catalog, and revenue assurance, all in a digital and interconnected environment. This is managed by detecting customer behavior and data analysis, then targeting them with customized campaigns accordingly. From Customer Onboarding to ordering services, resolving billing issues, and upgrading subscriptions, DOT allows telcos to simplify a wide range of business and customer-related activities to streamline day-to-day processes, boost productivity, and overcome industry challenges.

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KEY
FEATURES:

Subscription Lifecycle Management

– Management of the entire subscriber lifecycle, from onboarding to churn management
– Tools for customer retention and loyalty programs

Customer Relationship Management (CRM)

– 360-degree view of customer profiles
– Customer self-service portals for account management
– Personalization and segmentation for targeted marketing

Billing and Revenue Management

– Flexible and real-time billing for various service types (e.g. prepaid and postpaid subscriptions)
– Supporting complex pricing models and rating
– Revenue assurance to minimize revenue leakage

Product Catalog, Offer Management, Rating and Charging

– Centralized product catalog for defining and launching new services
– Rapid product and service creation and deployment
– Support for bundles, promotions, and cross-sell strategies
– Real-time rating and charging for usage-based services
– Flexible charging rules and policies

Order Management

– Automated order processing and fulfillment
– Order tracking and status updates for customers
– Integration with inventory and provisioning systems

Analytics and Reporting

– Advanced analytics for insights into customer behavior and trends
– Customizable reporting dashboards
– Predictive analytics for proactive decision-making
– Integration of machine learning and AI for predictive analytics and automation
– AI-driven recommendations and insights

Integration and API Support

– Seamless integration with external systems, such as CRM, ERP, and network elements
– Open APIs for third-party application and service integration

Multi-Channel Support

– Omni-channel support for consistent customer experiences across web, mobile, and physical touchpoints
– Integration with chatbots and AI-powered virtual assistants

Workflow Automation

– Workflow automation to streamline processes and reduce manual intervention
– Task orchestration for order fulfillment and customer support

Compliance and Security

– Compliance with industry regulations (e.g., GDPR, CCPA)
– Robust security measures to protect customer data and transactions

Cloud-Native and Virtualization Support

– Support for cloud-native architectures and virtual network functions (VNFs)
– Agility to adapt to NFV (Network Functions Virtualization) and SDN (Software-Defined Networking) environments

Contact SIGMA

Streamline Operations, Boost Customer Satisfaction, and Drive Revenue with DOT! Contact Us Now for a Personalized Demo!”

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    SIGMA

    SIGMA is an IT Consultancy Provider & System Integrator focusing on the Telecom Sector. We deliver innovative integrated IT solutions & services to telecom mission-critical businesses across the Middle East, Europe, Africa and Asia.

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    SIGMA

    SIGMA is an IT Consultancy Provider & System Integrator focusing on the Telecom Sector. We deliver innovative integrated IT solutions & services to telecom mission-critical businesses across the Middle East, Africa and Asia.

    SIGMA Offering
    SIGMA Insights
    Subscribe

    Unlock Next with SIGMA and get our latest news, insights and innovations. Join us in Democratizing Digital for a Connected Life.

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