Digital BSS Suite

– Management of the entire subscriber lifecycle, from onboarding to churn management
– Tools for customer retention and loyalty programs

– 360-degree view of customer profiles
– Customer self-service portals for account management
– Personalization and segmentation for targeted marketing

– Flexible and real-time billing for various service types (e.g. prepaid and postpaid subscriptions)
– Supporting complex pricing models and rating
– Revenue assurance to minimize revenue leakage

– Centralized product catalog for defining and launching new services
– Rapid product and service creation and deployment
– Support for bundles, promotions, and cross-sell strategies
– Real-time rating and charging for usage-based services
– Flexible charging rules and policies

– Automated order processing and fulfillment
– Order tracking and status updates for customers
– Integration with inventory and provisioning systems

– Advanced analytics for insights into customer behavior and trends
– Customizable reporting dashboards
– Predictive analytics for proactive decision-making
– Integration of machine learning and AI for predictive analytics and automation
– AI-driven recommendations and insights

– Seamless integration with external systems, such as CRM, ERP, and network elements
– Open APIs for third-party application and service integration

– Omni-channel support for consistent customer experiences across web, mobile, and physical touchpoints
– Integration with chatbots and AI-powered virtual assistants

– Workflow automation to streamline processes and reduce manual intervention
– Task orchestration for order fulfillment and customer support

– Compliance with industry regulations (e.g., GDPR, CCPA)
– Robust security measures to protect customer data and transactions

– Support for cloud-native architectures and virtual network functions (VNFs)
– Agility to adapt to NFV (Network Functions Virtualization) and SDN (Software-Defined Networking) environments