E – Channel Development

Confronted with a series of pressing challenges in the ever-evolving digital landscape, it is imperative to deliver an exceptional subscriber experience.

A leading Telecom Operator in the Egyptian Market was faced by a challenge to provide subscribers with a user- friendly and secure means to manage their accounts, because in a world of real-time information, immediate actions, and increasing reliance on digital platforms, subscribers expect a seamless and trustworthy interface to handle their telecom services efficiently.

SIGMA developed high-end solutions and innovative tools to set new industry standards and transform the way businesses operate in the digital age. These cutting-edge solutions involved:

Mobile Application:

Developed a mobile app that provides subscribers with easy access to their accounts from anywhere, anytime.

Web Portal:

Created a web portal that mirrors the functionality of the mobile app, enabling subscribers to choose their preferred platform.

User-Friendly Interface:

Designed an intuitive and user-friendly interface, ensuring subscribers can navigate and manage their accounts effortlessly.

Security Measures:

Implemented  robust  security features, including multi-factor authentication, encryption, and secure data transmission, to protect subscriber information.

Personalized Experience:

Enabled subscribers to customize account settings, view usage details, make payments, and access support.

Responsive Design:

Ensured that the mobile app and web portal are responsive, providing a consistent experience across devices.

Scalability:

Built a scalable solution to accommodate subscriber growth and evolving needs.

1- Enhanced Subscriber Experience:

Subscribers can now  manage  their accounts conveniently, leading to higher satisfaction.

2- Reduced Workload:

The solution reduced the workload on customer support teams by enabling self-service.

3- Competitive Advantage:

The client gained a competitive edge by offering advanced account management options.

4- Data Security:

Subscriber data  is  well- protected, meeting compliance requirements and ensuring trust.

5- Positive Feedback:

The client received positive feedback from subscribers regarding the user-friendly and accessible platforms.

6- Future Growth:

The scalable solution is ready to support the client’s future growth and adapt to changing subscribers’ needs.