E – Channel Development

SIGMA solutions and tools for enhancing Customer Satisfaction

OBJECTIVES

Confronted with a series of pressing challenges in the ever-evolving digital landscape, it is imperative to deliver an exceptional subscriber experience.

A leading Telecom Operator in the Egyptian Market was faced by a challenge to provide subscribers with a user- friendly and secure means to manage their accounts, because in a world of real-time information, immediate actions, and increasing reliance on digital platforms, subscribers expect a seamless and trustworthy interface to handle their telecom services efficiently.

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Solution

SIGMA developed high-end solutions and innovative tools to set new industry standards and transform the way businesses operate in the digital age. These cutting-edge solutions involved:

Mobile Application:

Developed a mobile app that provides subscribers with easy access to their accounts from anywhere, anytime.

Web Portal:

Created a web portal that mirrors the functionality of the mobile app, enabling subscribers to choose their preferred platform.

User-Friendly Interface:

Designed an intuitive and user-friendly interface, ensuring subscribers can navigate and manage their accounts effortlessly.

Security Measures:

Implemented  robust  security features, including multi-factor authentication, encryption, and secure data transmission, to protect subscriber information.

Personalized Experience:

Enabled subscribers to customize account settings, view usage details, make payments, and access support.

Responsive Design:

Ensured that the mobile app and web portal are responsive, providing a consistent experience across devices.

Scalability:

Built a scalable solution to accommodate subscriber growth and evolving needs.

Benefits

1- Enhanced Subscriber Experience:

Subscribers can now  manage  their accounts conveniently, leading to higher satisfaction.

2- Reduced Workload:

The solution reduced the workload on customer support teams by enabling self-service.

3- Competitive Advantage:

The client gained a competitive edge by offering advanced account management options.

4- Data Security:

Subscriber data  is  well- protected, meeting compliance requirements and ensuring trust.

5- Positive Feedback:

The client received positive feedback from subscribers regarding the user-friendly and accessible platforms.

6- Future Growth:

The scalable solution is ready to support the client’s future growth and adapt to changing subscribers’ needs.

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Sector:
Telecommunications
Region:
Egypt
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SIGMA

SIGMA is an IT Consultancy Provider & System Integrator focusing on the Telecom Sector. We deliver innovative integrated IT solutions & services to telecom mission-critical businesses across the Middle East, Europe, Africa and Asia.

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SIGMA

SIGMA is an IT Consultancy Provider & System Integrator focusing on the Telecom Sector. We deliver innovative integrated IT solutions & services to telecom mission-critical businesses across the Middle East, Africa and Asia.

SIGMA Offering
SIGMA Insights
Subscribe

Unlock Next with SIGMA and get our latest news, insights and innovations. Join us in Democratizing Digital for a Connected Life.

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