DoT BSS Suite
DoT CRM

DOT CRM provides a fully integrated suite of functions to allow sales and customer service staff to manage all aspects of the customer lifecycle efficiently: from initial contact, to sales, post sales, financial management and loyalty. It helps improve the customer experience by enabling high quality, consistent customer service across all contact channels, including call center, dealer outlet, online self-service and social media platforms. Integrated workflow management and automated processes enable streamlined operations whilst providing a complete audit trail of customer contact activities.

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KEY
FEATURES:

Unified Customer View

DOT CRM provides a centralized platform to view all customer details, interactions, and services in one place, making it easy for customer service teams to access relevant information.

Efficient Order and Billing Management

Streamlined order processing and automated billing ensure quick service activation and accurate invoicing, enhancing customer satisfaction.

Real-time Analytics and Insights

DOT CRM offers data-driven insights into customer behavior, service performance, and business metrics, aiding in better decision-making.

Self-Service Capabilities

Empowers customers to manage their accounts, make payments, and access information independently through user-friendly self-service portals.

Personalized Marketing and Offers

Utilizes customer data to deliver tailored marketing campaigns and personalized offers, improving customer engagement and loyalty.

Multi-Channel Support

Enables consistent and responsive customer support across various channels like email, chat, phone, and social media, meeting customer expectations.

Contact SIGMA

Transform Customer Relationships with DoT CRM Product! Unlock Insights, Strengthen Engagement, and Boost Loyalty. Contact us Now!

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    SIGMA

    SIGMA is an IT Consultancy Provider & System Integrator focusing on the Telecom Sector. We deliver innovative integrated IT solutions & services to telecom mission-critical businesses across the Middle East, Europe, Africa and Asia.

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    SIGMA

    SIGMA is an IT Consultancy Provider & System Integrator focusing on the Telecom Sector. We deliver innovative integrated IT solutions & services to telecom mission-critical businesses across the Middle East, Africa and Asia.

    SIGMA Offering
    SIGMA Insights
    Subscribe

    Unlock Next with SIGMA and get our latest news, insights and innovations. Join us in Democratizing Digital for a Connected Life.

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