Telecom operators currently are in rapid race to implement digital channels with full self-service functionalities to support their customer and minimize cost of operation. Digital channel is structured on a scalable and customizable setup following the below concepts:
- Integration with BSS/OSS systems through BSL ”Business Service Layer”. BSL designed following connector concept to work as plug-n-play.
- BSL REST API provides connectivity to end users over digital channels.
DoT Self Service is a flexible platform that offers various online self-service features. These include purchasing new services and add-ons, viewing, and paying bills, and managing spending controls and automatic top-ups.The platform is accessible through a mobile-first web portal available in multiple languages. It supports multiple brands. It can be used as a ready-to-use web application or customized to integrate with existing web portals. It aims to enhance online sales and service strategies, complement call center services, and improve the overall customer experience.